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FAQ

FAQ

1 HOW DO I CONFIRM MY BOOKING?

Your booking gets confirmed once you have entered your credit card details and pressed the ‘confirm’ button. This will lead you to the confirmation page where you will need to press the ‘submit’ button after which; you will receive a confirmation email. The email will contain all the details of the selected package such as pricing and order number etc. On contacting Al Haramain Travel, you will need to quote this order number to ease the identification. Before departure however, we recommend that flights are reconfirmed to avoid any issues.

On the airport, you will need to show a copy of the confirmation email sent by Al Haramain Travel along with a copy of your valid passport and an e-ticket will be issued to you.

A cancellation request can be sent to info@alharamaintravel.co.uk via email or over the telephone at 0208-090-4667. If a payment for a booking has not been received within 72 hours, it will be cancelled automatically.

Tickets are sent via courier services. In the UK, our customers are more likely to receive tickets via Registered Mail. For these services, a signatory must be present or else, the ticket will have to be picked up from certain location which will be told if a signatory is not found. Keeping ID card along will be important in this case. All throughout the world, UPS is commonly used for ticket delivery while for Heathrow and Gatwick airports, Personal Collection is used. Tickets can be received within 7 days of booking but if the margin of 7 days is not available, the ticket will be sent within 24 hours on urgent basis.

Also often known as hand baggage allowance and cabin baggage allowance, this rule varies airline to airline. Please consult the airline company of which, you are using the service, to find the weight of hand baggage allowed.

Yes you can surely book flights for others. The procedure is all the same. However, we will need to make a conformation in this case and for that, you will be directly contacted. Until you confirm, a reservation will not be made.

You can make a booking up to as much as 11 months in advance.

Depending on the case, refunding process may take as less as 10-40 days or as much as 12 months. The consolidator and the involved airline company reserve full right to review the case before refunding. In most general cases, refunding charges £5.00 per passenger.

A direct flight often stops on an airport for refueling but does not allow passengers to get off the plane. Hence, it is different from indirect flights where passengers are able to get off the plane, stay in some city before moving on spend time at the airport. A non-stop flight however, flies without any stop from one airport to the other and does not stop even for refueling.

Scheduled flights go from one destination to the other more than once a week at set times and are handled by airline companies. Chartered flights on the other hand, are chartered by holiday package providing companies and are cheap but then, lack facilities. In such flights, planes are often small with smaller foot rooms and seats that are not very comfortable.

Yes, indeed it is very important to have the name changed if misspelled since people with varying information on passport and tickets and often not allowed to travel. To avoid any problems on the airports, it is a good option to keep all documentation organized well.

Last minute reservations are more often than not, unavailable and of at all they are available they are very expensive. Hence, it is a good option not to go for last minute reservations versus booking as early as possible.

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